Terms and Conditions

Acceptance of Terms

Welcome to Ethnic Touch India. By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

We reserve the right to update or modify these terms at any time. Continued use of the website after such changes constitutes acceptance of the revised terms.

Eligibility

To use our website and services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information during registration and checkout
• Not use the website for any unlawful or prohibited purpose

Account Registration

When creating an account on our website:

• You are responsible for maintaining the confidentiality of your account credentials
• You agree to provide accurate, current, and complete information
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorised use of your account
• We reserve the right to suspend or terminate accounts that violate these terms

Products & Pricing

Product Information

We strive to display our jewellery products as accurately as possible. However:

• Actual product colours may vary slightly from images due to screen display differences
• Diamond and gemstone characteristics are described based on their certification grading
• Weights mentioned are approximate and may vary by ±2% as per industry standards
• All gold jewellery is BIS hallmarked as per Government of India regulations

Pricing

• All prices are listed in Indian Rupees (INR) and include applicable GST
• Gold and diamond prices are subject to daily market fluctuations
• Prices are valid at the time of order placement and confirmed in your order confirmation
• We reserve the right to modify prices without prior notice
• Promotional prices and discounts are valid only for the specified duration

Orders & Payment

Order Placement

By placing an order, you are making an offer to purchase the selected products. Order confirmation does not guarantee product availability or acceptance. We reserve the right to:

• Accept or decline any order at our discretion
• Cancel orders suspected of fraud or misuse
• Limit the quantity of products available for purchase
• Verify your identity and payment information before processing

Payment Methods

We accept the following payment methods:

• Credit and Debit Cards (Visa, Mastercard, RuPay, American Express)
• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Net Banking (all major Indian banks)
• Wallets (Paytm, Amazon Pay, Mobikwik)
• Cash on Delivery (available for orders under ₹50,000)
• EMI options available on select bank cards

Shipping & Delivery

• We offer free insured shipping on all orders across India
• Standard delivery takes 5-7 business days
• Express delivery (2-3 business days) available at additional cost
• All shipments are fully insured against loss and damage
• Signature is required at the time of delivery
• We do not ship to P.O. Box addresses

Intellectual Property

All content on this website, including but not limited to:

• Jewellery designs, photographs, and descriptions
• Website design, layout, and graphics
• Logos, trademarks, and brand names
• Text, articles, and marketing materials

are the property of Ethnic Touch India and are protected by Indian and international copyright and trademark laws. Unauthorised reproduction, distribution, or use is strictly prohibited.

Limitation of Liability

To the maximum extent permitted by applicable law:

• Ethnic Touch India shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid for the specific product or service in question
• We are not responsible for delays or failures due to force majeure events
• We do not guarantee uninterrupted or error-free website access

Dispute Resolution

In the event of any dispute arising from these terms or your use of our services:

• We encourage you to first contact our customer support for amicable resolution
• If unresolved, disputes shall be subject to arbitration under the Arbitration and Conciliation Act, 1996
• The arbitration shall be conducted in English in India
• These terms are governed by the laws of India
• Courts in India shall have exclusive jurisdiction

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in India.

Contact Information

For questions about these Terms and Conditions:

• Email: legal@ethnictouchindia.com
• Phone: +91-XXXXX-XXXXX
• Address: Ethnic Touch India, India